Terms of use

G.E.MI Number :

057149109000

Confidentiality Statement

When you submit a request online, the information you provide to us is used to answer your question electronically. We consider the applications you complete and the e-mail you send to be confidential and that it contains your own, true information. We do not transmit the content of these except to the directly interested recipient and to the law, if requested or in the event that the content of the message we consider to affect us.

 

Personal information

Nomikou-home reserves the right to keep, for its own use, the data that users voluntarily enter on its site. Respecting the personal data of visitors to its site, it certifies that it does not rent, sell or exchange information related to the file of its users.

Order

The amounts mentioned on the site include VAT 24%, but do not include shipping costs. Nomikou Home is not responsible for anything that happens beyond its control, ie it is not responsible for loss, delayed orders or interruption of telephone, electricity, software program or other systems. Nevertheless, it remains at the disposal of its customers for the normalization of any problems.

 

 

 

Return Policy

Product returns deemed defective upon delivery (DOA)

The return of the products, which are considered defective upon delivery (DOA) will be considered acceptable within fourteen (14) full calendar days from their delivery to the customer. At the same time, the product is required not to be damaged and to contain all the original (not copies) documents that accompanied the product upon receipt (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

 

-The product is received and checked for the finding of the defect reported by the CUSTOMER (within 7 calendar days from the day of receipt).

 

-On condition that they have been previously received and checked by the STORE, the item in question will be replaced with a similar new one, or in case of non-availability with the possibility of choosing from the customer another new product with offsetting price or paying the difference, otherwise in case the customer does not want a replacement, a refund of the original value of the product will be made.

The refund is made in the same way as the initial payment of the customer to the STORE.

 

In particular, in case of debit by credit card, the STORE will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the STORE. from that point. THE STORE after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", the payment will be made by returning the money to him from any store in the branch of the STORE. In case of payment by bank transfer, a reverse bank transfer will be made from the STORE accounts to the customer.

-The shipping costs, both for the return of the products to the STORE, and for the return to the CUSTOMER of the replaced product are borne by the STORE either by courier (only with the partner in it, ie ACS COURIER) or in our STORE.

 

-In case the products are returned damaged or incomplete, the Online Store has the right to demand compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of its claim. against the customer.

-If the customer has purchased a product, which has been considered defective upon delivery (DOA) has the right to return it at the expense of the STORE, according to the above specific provisions, then he can return to the STORE the additional products (annexes) of the item (for example, if a laptop is considered defective upon delivery, the customer has the option to return the same shipment and the memory card he / she purchased with that computer).

In the event that the defective product is provided to the customer with an accompanying product as a GIFT, then the customer must deliver this GIFT, back to the company

 

Product Returns due to STORE error

 

 

 

In all cases in which various of the items are delivered, by type or quantity or there is a lack of quality, which has previously been agreed in writing with the STORE, the customer returns the products for inspection and ascertainment of the error alleged by him. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the STORE exclusively, as long as the return method proposed by the company is observed (only with the partner ACS COURIER) or in our STORE.

 

 

 

Provided that the transferred-sold items from the STORE have been previously received and checked (within 7 calendar days from the day of receipt), the item will be replaced by the customer with the option of choosing another new product by offsetting the price or paying the difference, otherwise in case the customer does not want a replacement, the money will be refunded of the original value of the product. The refund is made in the same way as the customer's initial payment to the STORE.

 

 

 

Returns of defective products

 

 

In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the STORE itself provides the guarantee of good operation directly, the following apply:

-The guarantee is provided for a limited period of time, which is stated in the detailed characteristics of the product. After the end of this period the repair or replacement of the products is possible with an additional charge following a new agreement with the customer.

 

-The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DAT, A. Retail, etc.) and its complete packaging (within fourteen (14) complete calendar days from their delivery to the customer). If there is a defect, found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.

 

-The return of the products will take place, either by personal and means of transport of the STORE or by courier, or in our store. In cases of return by courier, the customer is charged with the shipping costs to the STORE and the STORE is charged with the shipping costs of the replaced or repaired product.

-After the return of the products, the defect is checked, reported by the customer (within 7 calendar days from the day of receipt) and then contacted to inform him about the results of the inspection.

 

-If the defect is found, repair is carried out by the authorized point of the manufacturer (within 30 calendar days from receipt, without any charge from the customer under the warranty), or in case this is not possible, replacement of the product (within 30 days of receipt, without any charge from the customer under warranty), otherwise cancellation of the transaction, if it is not possible to repair the product in a reasonable time (30 days) and can not be found by the STORE another product of corresponding or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to the STORE.

-In particular, in case of debit by credit card, the STORE will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the STORE. most. THE STORE after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the branch of the STORE. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.

-In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer.

 

 

 

Return of non-defective products - Right of unjustified withdrawal by the customer

 

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days (for cancellation and return of purchases made outside the store -that is, online, by phone or mail order-), from the date of conclusion of the service contract (if applicable such contract), or from the delivery of the consignment (in the case of products). Withdrawal is possible under the following conditions:

-This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him, and consequently the shipping costs for the return of the item.

- The declaration of withdrawal is exercised in writing or electronically and the STORE is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

 

-After the declaration of withdrawal, the STORE is obliged to return the price received within a maximum of 14 days from the receipt of the products.

-The return of the money to the customer will be done with the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case the price has been paid to the BRANCH by the Bank until the withdrawal and return of the item, the BRANCH will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be made by returning the money to him from the store, where the collection of the product took place. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

- The customer is liable for compensation of the company, if he made use other than that, which is necessary for the determination of the nature, characteristics and operation of the goods in the period from the receipt until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions regarding the nature and operation of the products, providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as "used" and the customer becomes liable to the company for compensation to reduce the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as "used" is examined on a case by case basis and is determined by the company and, as a rule, is in the order of 15% -20% of its value. The STORE is entitled to agree with the customer the amount of its compensation, even with mutual set-off.

 

-In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement.

-In case the products are returned damaged or incomplete, the Online Store has the right to demand compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of its claim. against the customer.

 

- The declaration of withdrawal is exercised in writing or electronically and the Company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. The customer can use the template found here for this statement.

 

Exceptions to withdrawal

 

 

There is no withdrawal in the following cases:

 

 

 

-The customer, if he concludes the sale contract for professional use, ie the product has been purchased with an INVOICE.

-Service contracts after the full provision of the service, if the execution started with the previous explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier,

 

-Contracts in which the consumer has requested, in particular, a visit from the supplier in order to carry out emergency repairs or perform maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those requested, in particular, by the Consumer or goods other than spare parts compulsorily used during maintenance or repairs, the right of withdrawal shall apply to such additional services or goods.

-Sale of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery,

 

-Supply of goods manufactured according to the specifications of the consumer or clearly individualized such,

 

-In case the customer chooses collection from the store, then the sale is not considered as a distance contract and therefore the right of withdrawal does not apply.

 

-The value of the product is less than or equal to 30 euros (article 3j, par. 1, law 2251/1994)

 

Return procedure

 

 

1. If you are near our store

 

In this case you can visit the store in your area and, after the condition of the product is checked by the competent official, he will guide you for further.

 

 

 

2. If you receive via courier

In this case:

 

-Pack the product in a larger box so that it is protected during shipment.

 

-Put in the package, which you have made, a document in which you list the way in which you wish to resolve the financial issue, if the product is deemed capable of return.

 

-Send the parcel, through the courier agency from which you received your order, to the attention of the Returns Department. Please note that the return costs are borne by the sender, if your case falls under this condition based on the above policy of our company.

 

We would like to point out that in case the returned product does not meet the above conditions, it will be returned to the sender at his own expense.

 

 

Please note that the return costs are borne by the sender, if your case falls under this condition based on the above policy of our company.

 

We would like to point out that in case the returned product does not meet the above conditions, it will be returned to the sender at his own expense.

 

For more information we are always at your disposal, either by phone at 210-4000704, or by e-mail at info@nomikou-home.gr.

Modifications of Terms

Nomikou-home reserves the right to modify these terms with respect to future orders. By using the site, you agree to be bound by these modifications as well as the existing operating rules of Nomikou-home.

 

 

 

LIABILITY OF THE SALE OF CONSUMER PRODUCTS AND WARRANTIES

 

 

1) Article 5 of Law 2251/94 is replaced as follows: “Article 5”- Liability of a seller of consumer goods (legal guarantee)

 

 

 

1. At each sale, the seller or producer must provide the consumer in writing or on a fixed means of recording within the meaning of Article 1a, which may be available and accessible to the consumer, in the Greek language or with internationally established symbols, clear and complete instructions for the safe use, preservation, maintenance and full utilization of the good and information on the risks during its use and preservation. Excluded from the application of the previous paragraph are products that are simple, during their construction, use and maintenance, if, for these products, the manufacturer does not provide instructions in any language.

 

 

 

2. At each sale, the seller is obliged to deliver to the consumer the goods with the agreed properties and without real defects according to articles 534 et seq. Of the Civil Code (CC) before the lapse of two (2) years. The limitation period starts from the delivery of the goods to the consumer.

3. The waiver of the consumer from his protection according to the provisions of this article before the appearance of the defect or the lack of the agreed quality, is invalid "

 

 

 

2) After article 5 of law 2251/94, article 5a is added as follows:

 

 

 

“Article 5a” - Commercial guarantee

1.       Any seller or producer may provide a commercial guarantee, which consists of any form of commitment on his part to the consumer, in addition to the seller's liability, as defined in the preceding Article, for a refund of the price paid, for replacement, for repair. or care in any way of the consumer good, at no extra charge, in case it does not meet the characteristics mentioned in the warranty statement or in the relevant advertisement.

 

2. When a guarantee is provided to the consumer in accordance with the preceding paragraph, the person offering it must provide it in writing or on another fixed means of recording that may be available and accessible to the consumer. The guarantee must include, in simple, legible and comprehensible wording in the Greek language, at least the name and address of the guarantor, the goods to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must clearly and completely state the consumer's rights under the legal guarantee and make it clear that these rights are not affected by the commercial guarantee. The guarantee must comply with the rules of good faith and not be waived by excessive exemption clauses.

 

 

 

3. The infringement of the provisions of the preceding paragraph shall not affect the validity of the guarantee, which the consumer may rely on and demand compliance with. When a commercial guarantee is not provided for durable consumer goods with an estimated potential service life of more than two (2) years, the seller must notify it in any appropriate way in writing or on a fixed medium to the consumer before the sale and notify him at the same time. in the same way that in each case his rights from the two-year legal guarantee apply, as they are specified in the previous article and in articles 534 et seq. of the Civil Code (CC). The potential life of the product is the reasonably expected time at which the product can be used as intended, even after repair or replacement of spare parts, until wear and tear from regular use renders the product unusable or reused. of financially unprofitable. Proof of this information is the responsibility of the seller.

4. In case of replacement of the good or its spare part, the warranty is automatically renewed for its entire duration in respect of the new good or spare part, unless otherwise specified. If during the validity of the commercial guarantee, which provides repair of consumer goods, a defect appears in the goods and the required repair time of the goods exceeds fifteen (15) working days, the consumer is entitled to request the temporary replacement of the product for as long as the repair. "

3) After article 5a of law 2251/94, article 5b is added as follows:

 

 

 

“Article 5b”- After-sales support

 

 

 

Sellers and producers of new durable consumer goods ensure to consumers the continuous provision of technical services for their maintenance and repair as well as the ease of supply of spare parts and any other goods, required for their use according to their destination, for a period of at least two years from the delivery of the goods. "

Therefore, our company complies and complies without exception with the above constitutional laws regarding the rights of consumers to purchase a product from our store.